{"id":78,"date":"2026-04-30T15:41:48","date_gmt":"2026-04-30T13:41:48","guid":{"rendered":"https:\/\/aufildesgenerations.re\/?page_id=78"},"modified":"2026-05-01T12:06:01","modified_gmt":"2026-05-01T10:06:01","slug":"cgv","status":"publish","type":"page","link":"https:\/\/aufildesgenerations.re\/index.php\/cgv\/","title":{"rendered":"CGV"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-text-align-center has-theme-palette-7-background-color has-text-color has-background has-link-color has-large-font-size wp-elements-1\" style=\"border-top-left-radius:100px;border-top-right-radius:100px;border-bottom-left-radius:100px;border-bottom-right-radius:100px;color:#000000\"><strong>Conditions G\u00e9n\u00e9rales de Vente (CGV)<\/strong><\/h1>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-2\" style=\"color:#000000\"><strong>1. Objet<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Les pr\u00e9sentes CGV encadrent les prestations de recherche g\u00e9n\u00e9alogique, d\u2019analyse d\u2019archives, de reconstitution d\u2019arbres familiaux, de mise en r\u00e9cit et d\u2019accompagnement administratif propos\u00e9es par&nbsp;<strong>Au fil des G\u00e9n\u00e9rations<\/strong>.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Les prestations peuvent \u00eatre r\u00e9alis\u00e9es \u00e0&nbsp;<strong>La R\u00e9union, en France m\u00e9tropolitaine et \u00e0 l\u2019international<\/strong>, selon la disponibilit\u00e9 des archives.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-3\" style=\"color:#000000\"><strong>2. Prestations propos\u00e9es<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Les prestations comprennent notamment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-theme-palette-3-color has-text-color has-link-color has-small-font-size wp-elements-4\">v\u00e9rification ou cr\u00e9ation d\u2019arbres g\u00e9n\u00e9alogiques<\/li>\n\n\n\n<li class=\"has-text-color has-link-color has-small-font-size wp-elements-5\" style=\"color:#00000000\">recherches d\u2019archives<\/li>\n\n\n\n<li class=\"has-theme-palette-3-color has-text-color has-link-color has-small-font-size wp-elements-6\">recherches internationales<\/li>\n\n\n\n<li class=\"has-theme-palette-3-color has-text-color has-link-color has-small-font-size wp-elements-7\">analyse de filiation<\/li>\n\n\n\n<li class=\"has-theme-palette-3-color has-text-color has-link-color has-small-font-size wp-elements-8\">r\u00e9daction d\u2019histoire familiale<\/li>\n\n\n\n<li class=\"has-theme-palette-3-color has-text-color has-link-color has-small-font-size wp-elements-9\">accompagnement sur mandat sign\u00e9<\/li>\n\n\n\n<li class=\"has-theme-palette-3-color has-text-color has-link-color has-small-font-size wp-elements-10\">demandes administratives effectu\u00e9es au nom du client<\/li>\n\n\n\n<li class=\"has-theme-palette-3-color has-text-color has-link-color has-small-font-size wp-elements-11\">traduction et interpr\u00e9tation de certains actes \u00e9trangers<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-12\" style=\"color:#000000\"><strong>3. Devis et commande<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Toute prestation fait l\u2019objet :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">d\u2019un&nbsp;<strong>devis personnalis\u00e9<\/strong><\/li>\n\n\n\n<li class=\"has-small-font-size\">ou d\u2019un&nbsp;<strong>forfait affich\u00e9 sur le site<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">La commande est consid\u00e9r\u00e9e comme accept\u00e9e apr\u00e8s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">validation \u00e9crite du devis<\/li>\n\n\n\n<li class=\"has-small-font-size\">paiement de l\u2019acompte \u00e9ventuel<\/li>\n\n\n\n<li class=\"has-small-font-size\">ou r\u00e8glement du forfait<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center has-theme-palette-9-color has-text-color has-link-color wp-elements-13 wp-block-paragraph\">Toute heure de recherche, d\u2019analyse, de v\u00e9rification, de r\u00e9daction ou de d\u00e9marche administrative effectivement r\u00e9alis\u00e9e \u00e0 la demande du client reste due et devra \u00eatre int\u00e9gralement r\u00e9gl\u00e9e, y compris en cas d\u2019interruption, de suspension ou d\u2019abandon de la mission par le client apr\u00e8s son d\u00e9marrage.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Tarifs et heures compl\u00e9mentaires<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Les tarifs forfaitaires sont indiqu\u00e9s sur la page&nbsp;d&#8217;Accueil &#8211;&gt; <strong>Prestations &amp; tarifs<\/strong>.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Toute recherche compl\u00e9mentaire hors forfait est factur\u00e9e sur la base de :<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\"><strong>45 \u20ac \/ heure<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Aucune heure suppl\u00e9mentaire n\u2019est engag\u00e9e sans accord pr\u00e9alable du client. Toute heure commenc\u00e9e est due.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Avancement de la mission<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">L\u2019avancement d\u2019une recherche g\u00e9n\u00e9alogique d\u00e9pend directement de la complexit\u00e9 du dossier, de la disponibilit\u00e9 des archives, de la lisibilit\u00e9 des documents, des d\u00e9lais administratifs, des recherches internationales, ainsi que de la coop\u00e9ration des administrations ou organismes sollicit\u00e9s.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Certaines recherches peuvent \u00eatre ralenties, suspendues ou limit\u00e9es en raison d\u2019archives d\u00e9truites, perdues, non communicables, d\u2019incendies, de guerres, de catastrophes naturelles, de silence ou de refus de certaines administrations, notamment \u00e9trang\u00e8res.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Aucun d\u00e9lai ferme ni aucun r\u00e9sultat pr\u00e9cis ne peuvent \u00eatre garantis.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Le prestataire s\u2019engage \u00e0 informer r\u00e9guli\u00e8rement le client de l\u2019\u00e9volution de la mission, des avanc\u00e9es obtenues et des \u00e9ventuelles difficult\u00e9s rencontr\u00e9es.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">La mission est ex\u00e9cut\u00e9e dans le cadre d\u2019une&nbsp;<strong>obligation de moyens et non de r\u00e9sultat<\/strong>, les heures effectivement r\u00e9alis\u00e9es restant dues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Mandat et autorisation<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Certaines d\u00e9marches n\u00e9cessitent une&nbsp;<strong>autorisation \u00e9crite ou un mandat sign\u00e9 du client<\/strong>.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Le client garantit \u00eatre habilit\u00e9 \u00e0 mandater le prestataire pour agir en son nom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Paiement<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Un acompte peut \u00eatre demand\u00e9 avant le d\u00e9marrage des recherches. Le r\u00e8glement des prestations s\u2019effectue en&nbsp;<strong>paiement comptant et int\u00e9gral<\/strong>.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Sauf accord exceptionnel \u00e9crit du prestataire,&nbsp;<strong>la totalit\u00e9 du montant du devis, du forfait ou des heures engag\u00e9es est exigible sans d\u00e9lai d\u00e8s validation de la commande, du devis ou \u00e0 la remise du dossier final selon les modalit\u00e9s convenues<\/strong>.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Aucun paiement \u00e9chelonn\u00e9, fractionn\u00e9 ou diff\u00e9r\u00e9 n\u2019est pr\u00e9vu.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Toute heure de recherche, d\u2019analyse, de traduction, de v\u00e9rification, de r\u00e9daction ou de d\u00e9marche administrative effectivement r\u00e9alis\u00e9e demeure int\u00e9gralement due.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">En cas d\u2019interruption de la mission par le client, les sommes correspondant aux heures d\u00e9j\u00e0 effectu\u00e9es restent imm\u00e9diatement exigibles.<\/p>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-d05cb3ef wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center has-small-font-size wp-block-paragraph\">Le paiement peut \u00eatre effectu\u00e9 par :<\/p>\n\n\n\n<p class=\"has-text-align-center has-small-font-size wp-block-paragraph\">\u2794 virement bancaire<\/p>\n\n\n\n<p class=\"has-text-align-center has-small-font-size wp-block-paragraph\">       \u2794 esp\u00e8ce             \u2794 autre moyen convenu<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Droit de r\u00e9tractation<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Conform\u00e9ment aux dispositions du Code de la consommation, le client particulier dispose d\u2019un d\u00e9lai de&nbsp;<strong>14 jours<\/strong>&nbsp;\u00e0 compter de la validation de la commande pour exercer son droit de r\u00e9tractation.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Toutefois, lorsque le client demande express\u00e9ment le d\u00e9marrage imm\u00e9diat de la mission avant l\u2019expiration de ce d\u00e9lai, il reconna\u00eet express\u00e9ment que toute prestation d\u00e9j\u00e0 ex\u00e9cut\u00e9e, toute heure engag\u00e9e, toute analyse, traduction, v\u00e9rification, relance administrative ou recherche d\u00e9j\u00e0 r\u00e9alis\u00e9e restera due et devra \u00eatre int\u00e9gralement r\u00e9gl\u00e9e.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Le droit de r\u00e9tractation ne pourra donc s\u2019exercer que sur la partie non encore ex\u00e9cut\u00e9e de la mission.&nbsp;(<a href=\"https:\/\/entreprendre.service-public.gouv.fr\/vosdroits\/F33527?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">Service Public Entreprendre<\/a>)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Confidentialit\u00e9<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Toutes les informations, archives, photographies, actes et \u00e9l\u00e9ments familiaux confi\u00e9s sont trait\u00e9s avec la plus stricte confidentialit\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Responsabilit\u00e9<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">La prestation repose sur les archives disponibles au moment de la recherche.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Le prestataire ne saurait \u00eatre tenu responsable :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">de l\u2019absence d\u2019archives<\/li>\n\n\n\n<li class=\"has-small-font-size\">de l\u2019absence de r\u00e9sultats lorsque les archives ont \u00e9t\u00e9 d\u00e9truites, perdues, rendues illisibles, inaccessibles, non communicables<\/li>\n\n\n\n<li class=\"has-small-font-size\">de l&#8217;absence d&#8217;archives lorsque certaines administrations, notamment \u00e9trang\u00e8res, ne r\u00e9pondent pas ou refusent de coop\u00e9rer.&nbsp;<\/li>\n\n\n\n<li class=\"has-small-font-size\">d\u2019erreurs dans les registres<\/li>\n\n\n\n<li class=\"has-small-font-size\">de d\u00e9lais administratifs<\/li>\n\n\n\n<li class=\"has-small-font-size\">de refus d\u2019acc\u00e8s par certaines institutions<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center has-theme-palette-9-color has-text-color has-link-color wp-elements-14 wp-block-paragraph\"><em>Dans ces situations, les heures de recherche, d\u2019analyse, de v\u00e9rification, de relance administrative&nbsp;et de d\u00e9marches effectivement r\u00e9alis\u00e9es demeurent int\u00e9gralement dues par le client<\/em>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Droit applicable<\/strong><\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Les pr\u00e9sentes CGV sont soumises au&nbsp;<strong>droit fran\u00e7ais<\/strong>.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">En cas de difficult\u00e9, les parties s\u2019engagent \u00e0 rechercher en priorit\u00e9 une&nbsp;<strong>solution amiable<\/strong>.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">\u00c0 d\u00e9faut d\u2019accord amiable, tout litige relatif \u00e0 l\u2019interpr\u00e9tation, l\u2019ex\u00e9cution ou la cessation des prestations rel\u00e8vera de la comp\u00e9tence des juridictions fran\u00e7aises territorialement comp\u00e9tentes.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Pour les clients particuliers, conform\u00e9ment aux dispositions du Code de la consommation, il est rappel\u00e9 la possibilit\u00e9 de recourir gratuitement \u00e0 un&nbsp;<strong>m\u00e9diateur de la consommation<\/strong>&nbsp;avant toute action judiciaire.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales de Vente (CGV) 1. Objet Les pr\u00e9sentes CGV encadrent les prestations de recherche g\u00e9n\u00e9alogique, d\u2019analyse d\u2019archives, de reconstitution d\u2019arbres familiaux, de mise en r\u00e9cit et d\u2019accompagnement administratif propos\u00e9es par&nbsp;Au fil des G\u00e9n\u00e9rations. Les prestations peuvent \u00eatre r\u00e9alis\u00e9es \u00e0&nbsp;La R\u00e9union, en France m\u00e9tropolitaine et \u00e0 l\u2019international, selon la disponibilit\u00e9 des archives. 2. Prestations propos\u00e9es&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aufildesgenerations.re\/index.php\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aufildesgenerations.re\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aufildesgenerations.re\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aufildesgenerations.re\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aufildesgenerations.re\/index.php\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":4,"href":"https:\/\/aufildesgenerations.re\/index.php\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":169,"href":"https:\/\/aufildesgenerations.re\/index.php\/wp-json\/wp\/v2\/pages\/78\/revisions\/169"}],"wp:attachment":[{"href":"https:\/\/aufildesgenerations.re\/index.php\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}